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Betting Rules
These Betting Rules explain the general conditions that apply when using the betting services available through Stelario Casino. They are intended to help players understand how bets are placed, accepted, settled and reviewed. By opening an account or placing a bet, you agree to follow these rules, the applicable Terms and Conditions, and any additional rules displayed for a particular game, sport, market or promotion.
1. General betting conditions
These rules apply to bets placed through Stelario Casino where betting services are available. They should be read together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown on the relevant betting page. If there is a difference between these general rules and a specific market or product rule, the specific rule may apply to that market or product.
You must be legally permitted to use online gambling services in your location. You are responsible for checking the laws that apply to you before registering, depositing funds or placing a bet. Access to a service may be restricted in some locations, and Stelario Casino may refuse or limit access where required by law, regulation, technical controls or internal procedures.
You must provide accurate, complete and current information when creating and maintaining your account. An account must be used only by the registered account holder. You must keep your login details private and must not allow another person to place bets using your account. Any activity carried out through your account may be treated as activity authorised by you unless you notify Stelario Casino promptly that your account has been compromised.
- Only one account should be maintained for each player unless Stelario Casino expressly permits otherwise.
- Players must meet the applicable minimum age requirement before using the betting services.
- You must not place bets on behalf of another person or allow another person to control your account.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must follow any identity, payment, location or account verification request.
Stelario Casino may suspend, restrict or close an account where there is a suspected breach of these rules, unusual activity, an identity concern, a technical issue, a legal requirement or a concern about the integrity of betting activity. Where appropriate, bets may be reviewed before settlement and relevant information may be requested.
2. Placing and accepting bets
A bet is normally submitted when you select the relevant option, enter the stake and confirm the transaction using the available betting controls. The information shown before confirmation, including the selection, odds, stake and potential return, should be checked carefully. You are responsible for confirming that your bet details are correct before submitting the bet.
A bet is not accepted until it has been recorded by the betting system and an acknowledgement or confirmation is displayed. A bet that has not been accepted should not be treated as valid. If a bet is interrupted, rejected, cancelled or remains pending, check your account history before trying to place it again. This can help prevent accidental duplicate bets.
Odds, prices and stake limits
Odds and prices may change before a bet is accepted. The odds that apply are generally the odds displayed and confirmed at the time the bet is accepted, subject to any specific rule for the relevant market. Displayed odds may be affected by market movement, trading decisions, technical updates or corrections. Minimum and maximum stake limits may apply and can differ by market, account, product or transaction.
A bet may be rejected, amended, limited or voided where there is an obvious error, a pricing problem, a technical failure, a market suspension, suspected manipulation or another circumstance that affects the integrity of the bet. If a material error occurs, Stelario Casino may take reasonable steps to correct the error and settle the affected bet according to the applicable rules.
Bet confirmation and records
Your account history may show information about submitted, accepted, settled, cancelled or voided bets. You should review this information and keep your own records where appropriate. If you believe a bet has been recorded incorrectly, raise the issue as soon as possible through the available support process. A dispute should include enough information to identify the account, date, market and transaction concerned, while avoiding the disclosure of your password or other sensitive security information.
- Do not rely on an incomplete screen, browser message or personal note as proof that a bet was accepted.
- Do not refresh repeatedly or resubmit a transaction when a result is delayed without first checking the account history.
- Check whether a market is suspended before attempting to place or change a bet.
- The account record and system transaction data may be used when investigating a dispute.
3. Markets, results and settlement
Each market may have its own settlement conditions. These conditions can include the event or competition covered, the start time, the definition of a winning selection, the treatment of postponements, and the method used to determine the official result. Read the market information before placing a bet, particularly where wording such as match result, outright winner, handicap, total, player performance or special market is used.
Unless a market rule says otherwise, settlement is based on the official result or official information used for that market. A result may be confirmed after the event has ended if verification is required. Subsequent changes, appeals, penalties or corrections may be treated according to the relevant market terms and the information available under the applicable settlement process.
Postponed, abandoned and interrupted events
If an event is postponed, abandoned, interrupted or moved, the outcome may depend on the type of market and the specific rules displayed with it. Some markets may remain valid if a required condition has already been determined, while other markets may be cancelled or voided. A rescheduled event may be treated as a new event if the applicable rules require this.
Dead heats, ties and void selections
Where two or more competitors share a result, a dead-heat or tie rule may apply. The effect can depend on the market and may change the calculation of a return. If a selection is void, the treatment of a related combination bet may depend on the bet type and the rules for that market. The relevant market terms should therefore be checked before placing a combination or multiple bet.
Casino and other game outcomes
For casino games and other interactive products, outcomes are determined by the game rules and the authorised technical system used to operate the game. You should review the information shown for each game before playing, including how wins, losses, ties, bonus features or interrupted sessions are handled. A game round may be reviewed where a technical or account issue affects its status.
If a market, game or bet is settled incorrectly because of a clear technical or administrative error, Stelario Casino may correct the settlement. Where an issue cannot be resolved immediately, the transaction may remain pending while the relevant records are checked. The aim is to apply the published rules consistently and protect the integrity of the service.
4. Payments, disputes and responsible betting
Funds must be deposited and withdrawn using payment methods made available to you and permitted under the applicable conditions. You should use a payment method held in your own name unless an alternative arrangement has been expressly approved. Verification may be required before funds can be withdrawn or an account can remain active. Processing may also be delayed where information is incomplete, a transaction requires review or a legal or security check applies.
Returns are credited according to the result of the accepted bet and the applicable market rules. A balance may be adjusted to correct a clear error, reverse a cancelled transaction or reflect a required account review. You should not spend funds that appear in your balance if you reasonably believe they were credited in error.
Raising a dispute
If you have a question about a bet, settlement, account balance or transaction, review your account history and the relevant market rules first. If the issue remains unresolved, use the support channel made available on the website. Provide a clear description of the issue and relevant transaction information. Do not send passwords, full payment credentials or unnecessary identity documents through an unsecured message.
Disputes are reviewed using available account records, transaction logs, bet confirmations, market information and other relevant evidence. A decision may take account of the rules in force when the bet was accepted. If you are not satisfied with the outcome, follow any further review or complaint process described in the website Terms and Conditions.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and never stake money needed for everyday expenses. Avoid betting when upset, under the influence of alcohol or drugs, or when gambling is affecting your work, relationships, health or finances.
- Set personal spending and time limits before starting.
- Take regular breaks and keep track of your deposits and bets.
- Never chase losses by increasing stakes or betting more often.
- Use available account controls, limits, breaks or self-exclusion options if gambling is becoming difficult to manage.
- Seek help from an appropriate gambling support service or health professional if you are concerned about your gambling.
Stelario Casino may apply responsible gambling measures, including account reviews, limits, cooling-off arrangements or self-exclusion procedures. These measures are intended to support safer play and may affect access to betting services. If you choose to self-exclude or request a break, do not attempt to open another account or use another person's account to continue gambling.