Privacy Policy | Stelario Casino

Information we may collect

To provide casino services and maintain a safe online environment, Stelario Casino may collect information directly from you, automatically from your device, or from service providers involved in operating the website. The information collected depends on how you use the website and the services available to you.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and other information you choose to provide. We may also collect information needed to confirm your identity, age and eligibility to use gambling services.

Verification and compliance information

Where verification is required, we may handle copies or details from identity documents, information about your residential status, and records relating to checks carried out to meet responsible gambling, anti-fraud, security and legal requirements. These checks may involve reviewing information supplied by you and information obtained through appropriate verification services.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, promotions, payment methods and other transactions. Payment information may be processed by payment providers. We do not intend to collect or retain more payment information than is reasonably needed to process transactions, prevent misuse, resolve disputes and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, website activity, access times and referring pages. We may also record security events, account activity and interactions with customer support. This information helps us operate, analyse and protect our services.

How we use personal information

We use personal information for purposes connected with providing and administering the website and casino services. Our uses may include the following:

Creating, maintaining and securing player accounts.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and eligibility where required.
Conducting anti-fraud, anti-money-laundering, security and risk checks.
Monitoring activity to identify suspicious, unlawful or prohibited behaviour.
Providing customer support, responding to enquiries and resolving complaints.
Maintaining responsible gambling controls and helping protect players from gambling-related harm.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Improving website performance, functionality, content and user experience.
Keeping business, transaction and compliance records as required.
Protecting our rights, users, systems and services, and responding to lawful requests.

We may combine information from different sources where this is reasonably necessary for these purposes. We seek to use information that is relevant and proportionate to the activity being carried out. We do not use personal information for unrelated purposes without an appropriate legal basis or, where needed, your consent.

Marketing preferences

You can choose whether to receive promotional communications. Marketing messages may include information about services, offers or website updates. You can withdraw your consent or opt out at any time by using the unsubscribe option in a marketing message or by contacting us. Even if you stop marketing messages, we may still send important service, account, security or legal communications.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files stored on your device that can help remember preferences, support account functions, understand website usage and improve security and performance. Some cookies may be necessary for the website to work, while others may support analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls vary, so consult the settings or help information for your chosen browser.

When information may be shared

We may share personal information with trusted providers that help operate the website and deliver services. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, communications, technology, analytics, security and record management. They may only use information for relevant services and must handle it in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with legal or regulatory obligations, respond to lawful requests, protect players or the public, investigate suspected fraud or misconduct, enforce our terms, or protect our legal rights. If the business or parts of its operations change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. No website, network or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and notify us if you suspect unauthorised account activity.

Some service providers may handle information in countries other than Australia. Where this occurs, we take reasonable steps to support appropriate protection and lawful handling. Access to information is limited to people and providers who need it for relevant operational, security, support or compliance purposes.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, ask a privacy question or request help with your marketing preferences, contact support@stelariocasino.wtf. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before responding, particularly where a request involves account information or identity documents.

We will review and respond to requests within a reasonable period, subject to applicable requirements and any necessary verification. In some circumstances, we may be unable to provide access to particular information or delete it immediately. For example, information may need to be retained to complete a transaction, investigate suspected fraud, protect security, resolve a dispute or meet a legal obligation. If we cannot fully comply with a request, we will explain the relevant reason where permitted.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. When an account is closed, some account, transaction, verification, security and compliance records must still be kept for a period required by law. This means closing an account does not always result in immediate deletion of every record. When information is no longer needed, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.

Policy updates

We may update this Privacy Policy when our services, systems, practices or legal requirements change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page from time to time. If an update materially affects how personal information is handled, we will take reasonable steps to draw attention to the change.